Charlotte Tilbury's service really irritates me. I ordered anticipating it to come on February 12th, but instead the parcel ended up thrown at the door of an arbitrary apartment complex not even mine. Although Charlotte Tilbury declines to accept responsibility or offer a refund, the delivery photo ...
Dealing with Charlotte Tilbury has been a pure disaster. My order arrived in a soaking damp and utterly destroyed packaging. Customer support confirmed that a replacement was ready; I followed all the guidelines for a return and replacement. Shock, surprise—after they got my return—they started clai...
I had among the worst customer service encounters I have ever had. After already waiting the whole delivery period given on the website, I contacted Charlotte Tilbury to inquire about my order and was informed it hasn't even been dispatched yet. And the sole response I received? "Just wait still ano...