I placed an order and received a faulty product, but trying to reach Rituals customer service has been an absolute nightmare. There is no apparent approach to get in touch with them—no live chat, no appropriate phone assistance, nothing! Every time I attempted phoning their supposedly customer support line, they just hung up on me. looked over their website, but getting in touch an actual person is not easy. Though nope—nothing there either—thought perhaps they might have assistance on Messenger or WhatsApp! Does a brand this large lack appropriate customer service? It is more than just unprofessional. If they really cared about their clients, they would find simple answers to problems. Rather, they simply leave you stranded with a defective good.
My latest experience ordering from Rituals' website really let me down. I ordered and paid, but I haven’t heard anything about the state of my item. It’s frustrating to be left in the dark, especially after paying in full. I also tried phoning customer service several times, but I haven't heard anyt...
Expecting it to be completely new, I purchased a product in-store but opened it to see that someone had used and returned it. The product was half empty, the wrapper was destroyed, and it was abundantly not in sellable condition. How then did this find its way back onto the shelves? I tried right aw...
I ordered a Play Skin mesotherapy device from The Beauty Store, and it arrived on September 13, 2024. A few days later, when my mesotherapy serum arrived, I attempted to use the device for the first time. However, during use, the syringe leaked, causing most of the serum to go to waste. I immediate...
I had among the worst customer service encounters I have ever had. After already waiting the whole delivery period given on the website, I contacted Charlotte Tilbury to inquire about my order and was informed it hasn't even been dispatched yet. And the sole response I received? "Just wait still ano...
Dealing with Charlotte Tilbury has been a pure disaster. My order arrived in a soaking damp and utterly destroyed packaging. Customer support confirmed that a replacement was ready; I followed all the guidelines for a return and replacement. Shock, surprise—after they got my return—they started clai...
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