XM Trading Account Deposit Missing for Over Four Months

I am writing to report a serious issue involving a missing deposit to my XM trading account and the lack of support I have received in resolving this matter. On 26 June 2026, I transferred 15,000 INR to my XM trading account, number 3174524**, from my ICICI Bank account. The bank successfully processed the payment, and the transaction reference numbers are ICICI E093382915 and 0014YaN6E3BKVGHQ / 0014YaN703T49G3S. However, the funds have never been credited to my XM trading account, nor have they been returned to my bank account. More than four months have passed since the transaction, and my money is still missing. During this time, I have sent more than 10 emails to XM customer support and initiated a bank recall request, but I have received no clear explanation, resolution, estimated timeline, or even a phone call from my account manager. I also submitted a support ticket to XM under reference number Z43X7W, but it remains unresolved. I urgently request that XM trace the missing 15,000 INR deposit and either credit the full amount to my trading account (317452413) or immediately issue a full refund to my ICICI Bank account if the deposit cannot be located or credited. I also expect a clear written explanation of what went wrong with this transaction and why the issue has remained unresolved for more than four months.