My transaction failed on CCAvenue but money left my bank, how can I fix this?

If your transaction failed on CCAvenue but money was debited;

• Contact the merchant and CCAvenue support immediately and state that the transaction failed but funds were deducted
• Provide your transaction ID, order ID, payment date/time, amount, bank/card details, and screenshots or bank statement

Ask them to;

• Verify the transaction status on CCAvenue (failed, pending, or reversed)
• Confirm whether the amount is stuck in settlement or already queued for auto-refund
• Initiate a refund if the payment was not captured by the merchant

If the problem persists;

Share your concerns or file a complaint on Xolvie to connect with others and find support.