CasinoRiyal is a scam site that does not process withdrawals and shuts down accounts without warning. I deposited ₺10,000 and built my balance up to ₺21,000, only to have my account suddenly closed with all my funds still inside.
After requesting a withdrawal, they demanded excessive verification documents, including a detailed birth registration certificate, which is highly unusual for an online casino. I submitted everything they asked for, yet they kept delaying the process for three days. Then, without explanation, my account was closed with all my money still in it.
There is no real customer support, and once they decide to block you, there is no way to retrieve your funds. I demand an immediate resolution and the return of my money. I strongly warn others not to trust this site as they are clearly engaging in fraudulent practices.