I received a trial bonus from Cashwin and successfully completed the required 10x wagering, reaching a balance of ₺3800. After finishing the wagering conditions, I immediately contacted customer service to ask if I could proceed with a withdrawal and what the terms would be. They provided the necessary information.
However, when I tried to participate in other games shortly afterward, my entire balance suddenly disappeared and dropped to zero. I contacted live support again, and this time they told me that I had previously used a bonus — which is completely impossible, considering I had only been a member for barely an hour and had already completed the required turnover within that short time.
This experience has been extremely frustrating. It clearly shows that Cashwin is not a trustworthy platform. I demand that my rightful balance be restored immediately. Otherwise, I will take further action and warn others about this unfair treatment.