Hello. Due to the wrong products I placed in my order number 153068867 at Carrefour dated 11.12.2023, I canceled my order one day later, on 12.12.2023. Normally it does not take this long for the refund fee to arrive, but it has been exactly 1 week and the fee has still not been refunded. Actually, the problem is not the fee. I just want to receive either an SMS or an e-mail indicating that the process has been started, the payment has been processed, the payment has been made, or when I log into my account, I can see what the status of the refund process is. I can't see what stage it is anywhere and even though a week has passed, there has been no refund. I think this upsets the customer.
On December 27, 2024, at 12:00 PM, I placed an online order with Carrefour (Order No: 185956398) expecting same-day delivery. However, the order was not delivered, and despite creating multiple complaint records, no one has resolved the issue. Today, the system falsely shows the order as delivered,...
On June 25, 2023, I received my order number 147894952 from Carrefour, but it arrived late on June 7, 2023, due to an incomplete address. On the same day, I contacted their customer service, and an appointment was scheduled for installation at my home today, July 10, 2023. However, the installation ...
I placed an order worth 1,379₺ on Carrefour SA’s online store, paid by credit card, scheduled to be delivered today between 19:00–21:00. However, without any justification or prior notification, my order was suddenly canceled. What makes this situation even worse is that I had received a text messag...
I placed an order on Carrefour Online on 22.06.2025. The sea bass was priced at ₺399, and the discount was set to expire that evening. It was clearly stated that the discount applied both online and in-store. However, the employees who prepared the fish entered the price as ₺475. For 1.198 kg of fis...
Since Saturday, January 4, 2025, I have been trying to cancel my order, numbered 110301253648586. I wanted to cancel my armchair order because it had not yet been shipped. An SMS was sent to me saying that my request was fulfilled. However, starting from the next day, I started to receive e-mails co...
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