I ordered using a "Customer Satisfaction Coupon" worth ₺350 stored in my account. Upon realizing I had used the wrong card for payment, I promptly cancelled the order. During the cancellation process, the confirmation screen indicated that "the amount to be refunded to your card and the Coupon to be credited to your account" would be returned in full (as seen in the screenshot). However, the coupon was not credited to my account. I contacted Trendyol Assistant, who assured me it would be credited within 36 hours, but it wasn't. Upon follow-up, I was informed that the "customer satisfaction coupon" is for single use and would be reissued. Despite the clear statement during the order cancellation process that the coupon would be credited to my account, and despite the reassurance from Trendyol Assistant's customer service, the coupon was not credited. The product I hoped to reorder is still in my basket. The financial and emotional distress caused by Trendyol's system error, compounded by the failure to resolve the issue even through customer service, is immeasurable. I trusted Trendyol for my purchases, but unfortunately, they have shattered my confidence. In their attempt to ensure satisfaction, they have caused incredible financial and emotional distress. I demand the recrediting of my ₺350 coupon to my account. Regards.
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...
I returned two items to Trendyol, and the app stated that the refund was completed. However, the refund amount of 341.28 SAR has not been credited to my bank card to this day. When I contacted customer service, they refused to provide an official refund confirmation or a valid reference number (ARN)...
My order hasn't arrived, despite Trendyol Express claiming it was delivered twice. Even after stating it didn't reach me, I only received a generic "product delivered to address, have a nice day" email. When I requested any official documents or reports, I received no response. I tried calling for a...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
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