I ordered a hot chocolate at Caribou Coffee, expecting a rich, authentic drink, as they claimed it was made with real chocolate. However, what I received was cold and tasted like overly sweetened milk. The color was also completely off—a pale, almost white-pink shade rather than the deep brown you’d expect from hot chocolate.
I immediately brought this up with the staff, who dismissed my complaint and only offered to reheat the drink instead of acknowledging that the product was completely wrong. After a five-minute argument, I was finally able to get a replacement, but it felt like I had to force them to fix their mistake.
Then, when I ordered a coffee, they refused to serve it in a porcelain cup, claiming it would "mess up the measurements." Meanwhile, when I mentioned that my husband received the same drink in a different size, they had no explanation and simply handed me a small cardboard cup instead.
This is not the level of service I expect from Caribou Coffee. Train your staff properly and serve drinks as advertised! Has anyone else had this experience? I won’t be coming back if this is the standard!
Today, I bought a hot chocolate from Caribou Coffee, but it didn't taste like hot chocolate at all. They handed me a cup of coffee, but I couldn't even try it because it was too hot. I wasted my money, and now I can't enjoy my daily cup of coffee. Due to their error, my day was completely ruined, an...
My daughters and I went to Caribou Coffee and got two Turtle Mochas. What we got was completely different from what was shown in the pictures. The whipped cream was not added until we requested it, and when it was finally added, it was disappointingly flat. I've got the evidence right here. When inq...
On 22.11.2025 at around 20:30, I went to Starbucks and waited at the counter for about five minutes, yet even though the staff were right in front of me, no one acknowledged me. Only when I asked, “Are you taking orders?” did someone finally come over, but before taking my order, they kept repeating...
I’ve been a regular at Starbucks, purchasing a mocha almost daily. However, today’s experience was unacceptable. The usual blonde cashier had to prepare the coffee due to the absence of a barista. As someone with barista experience myself, I noticed several mistakes. She dipped the milk frother dir...
On September 21, I visited Caribou Coffee at the Zeytinburnu Olivium outlet to enjoy my usual coffee, as I love their drinks. I ordered a small caramel latte, paid with my card, and waited for the receipt. However, the man behind the counter, who wore glasses, didn't give me the receipt and started ...
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