My last order got lost on its way to me, directly wrote to you and one of your reps told me about the silly policy you have there…you’re saying you're not responsible for everything that happens after the package is delivered, but it bothers me when packages go missing after being left at the door. I couldn't find it at my house. They sent a picture that said it was at the door, but I looked everywhere and couldn't find it. It could have gone to the wrong address. For whatever reason, when I told you about it, I got the response "sorry, not our fault." You're kind to offer to talk to the carrier, but shouldn't you be able to do more to help me find it?
I bought something from your online store twice, and both times the item was sent back to you without my asking. I've called your customer service three times, but all they've done is say they'll talk to the shipping company and offer no other help. The status of the product says that I sent it back...
Unfortunately, I had a negative experience with your company. Since January, I have been trying to get in touch with you continuously to claim compensation for a shipment I sent in December that was lost. Even though I am the party who has been wronged, I was asked to bring documents in person and s...
Aras Kargo did not deliver my package, yet I received a message stating, "Your shipment has been delivered." However, I never received anything. I have no idea where my package is or who will cover my loss. No one from Aras Kargo has contacted me, and despite my attempts to get information, I am lef...
Despite repeatedly warning both the branch and the courier beforehand, the courier left my package somewhere in the site without calling me or getting my approval. I only received a message saying it was delivered to the security guard, but in our site security personnel are only on duty at night, a...
I still haven't gotten the order, so it will be hard for me to follow up. When I called to tell you about the problem, all I got was a canned answer about how to track my order. I already know how to keep track of an order, but that's not the issue here. The tracking number for the package doesn't s...
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