I Face Login Error “991703535d6717el” and Can’t Access My Canva Account
For the past two days, I have been unable to log in to my Canva account. Each time I try, the following error message appears on the screen:
“There’s an issue on our end. To help you quickly, please contact Support and include error code 991703535d6717el in the ‘Describe the issue’ section.”
My account is a free account, registered under the email mervte*@gmail.com**. I’ve tried logging in using different internet connections — both at home and elsewhere — but the problem remains the same.
So far, I have not contacted Canva Support, and I have no lost designs or files in my account. I’m simply unable to access the account due to this persistent login error.
I kindly request that Canva resolve this technical issue as soon as possible and restore my access to the account.
Hello Merve, Thank you for writing. Not being able to log into Canva for two days and seeing the same error on different connections at home is frustrating. Let’s clarify this for you. If you write the error code, which device and browser you tried, and the email address registered to your account in this thread, we’ll have our technical team look into it. We’ll get back to you with the result. The Canva Turkey team
Hello Merve, Thank you for writing. Not being able to log into Canva for two days and seeing the same error on different connections at home is frustrating. Let’s clarify this for you. To have our technical team look into it, simply forward the error code and which device and browser you tried it on. If you add this ticket number (33998594) to your email, we’ll match the record instantly. We’ll let you know what we find. The Canva Turkey team
