On October 20, 2025, at 9:15 AM (Belgium time), I was unable to access Canva right before an important presentation. When I tried to log in through Google Chrome on my computer using my student account, I encountered the error message:
“500: A server error occurred.”
The issue lasted for about 30 minutes, during which I couldn’t open my presentation or access any of my saved designs. My registered email address is g**********@gmail.com**.
This situation caused me serious inconvenience and stress, especially since I had an important academic presentation at that moment. I also couldn’t reach Canva’s support team for assistance.
It’s disappointing to experience such a server failure on a major platform, and it has shaken my confidence in storing presentations on Canva. I request immediate technical support to restore access to my account and recover my presentation as soon as possible. I also expect appropriate compensation or acknowledgment for the disruption and inconvenience caused.
For the past two days, I have been unable to log in to my Canva account. Each time I try, the following error message appears on the screen: “There’s an issue on our end. To help you quickly, please contact Support and include error code 991703535d6717el in the ‘Describe the issue’ section.” My ac...
On September 30, 2025, I started a Canva Pro free trial that was clearly advertised as free of charge. However, despite it being a free trial, ₺25 was withdrawn from my account. The information on Canva’s website specifically stated that no payment would be taken during the trial period, so I was su...
Today, I tried to log in to my Canva Pro account from both my computer and mobile device, but each time I encountered the error code “9916e1d9590b6c6d” and was unable to access my account. I also attempted to log in from different devices, but the issue persists. Initially, my account did open, but...
On October 16, 2025, at 5:27 PM, ₺2,399 was charged without my consent from my Canva account registered under the email t***********@gmail.com**. I had already canceled my subscription earlier, so I was not expecting any payment to be processed. After noticing the unauthorized charge, I logged back...
Comments