Since October 3, 2025, I’ve been trying to start the free trial of Adobe Illustrator, but at the payment step, I constantly receive the same error message:
“Your payment could not be processed. Please check your payment details. If the problem persists, try another payment method or contact your bank.”
I’ve tried multiple cards, including a Garanti Mastercard credit card, Kuveyt Türk credit card, Yapı Kredi Visa card, debit card, and even a virtual card, but none of them worked. I contacted all of my banks, and they confirmed that there are no issues with my cards.
I also reached out to Adobe customer service, but I was simply redirected to the payment page again, and the issue still persists. I’ve never used a free trial before with this Adobe account or any other account. My registered account is b******@hotmail.com**, and I’m trying to activate the trial on my MacBook Air M2.
I request that this issue be resolved as soon as possible and that I be given the necessary support to activate the free trial I’ve been trying to start.
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