On September 10, I purchased a yearly one-on-one lesson package from Cambly for my daughter, paying ₺34,548 in total. Unfortunately, tutors kept canceling the lessons, and we were only able to complete one single session. Because of this poor service, I submitted a cancellation request on September 19, and by September 23, my subscription was officially terminated.
During cancellation, Cambly’s support team told me that they would deduct only the first month’s fee and refund the rest. However, even though we canceled within just 10 days and barely used the service, Cambly withheld ₺7,099 and refunded only the remaining balance. As a customer, I should not have to pay for a service that was never delivered.
I am requesting a full refund of the ₺34,548 payment. My order number is 68c1c1680c3d6aeed0e810c0, and I am filing this complaint from Edirne.
I purchased a 12-month Cambly Kids subscription for my child today, but I misread the total price before completing the payment. Realizing the mistake, I immediately requested a cancellation on the same day, yet Cambly now wants to deduct over ₺7,000 as an early cancellation fee. This is completely...
I subscribed to Cambly Kids on February 9, 2025, but somehow, I mistakenly purchased the adult plan instead. I immediately tried to correct this issue, but I couldn't reach any customer support representative. Then, just this past week, two different tutors canceled scheduled lessons without any no...
Dear Cambly Legal Department, I am formally notifying you of a breach of contract regarding my subscription. Cambly unlawfully charged my account twice and, after fully refunding one of the payments, wrongfully terminated my active subscription without prior notice or my consent. Despite my multiple...
On September 19, 2025, while I was only trying to check installment options on Cambly’s payment page, my account was suddenly charged ₺5,148. Normally, a 3D Secure code should be sent for confirmation, but no code ever came—yet the payment still went through. On top of that, even though the site dis...
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