I downloaded the Busuu app on April 1, 2025, and was informed that my free trial would end on April 8, 2025. However, to my surprise and frustration, the app charged my credit card on April 8—before the trial period had even officially ended that day.
I didn’t get a chance to cancel the subscription before being billed because the charge was made prematurely. This is completely unfair and misleading. If a trial is advertised to last until a specific date, the billing should happen after that day ends, not before.
I am requesting an immediate cancellation of this charge and a full refund. Busuu, your system charged me for a service I hadn’t agreed to continue using, and I expect you to make this right without delay.
I signed up for a 30-day free trial with Busuu and tried to cancel my subscription before the trial ended. However, despite my efforts, I couldn’t complete the cancellation process. I even deleted my account, but Busuu still charged me for an annual subscription. Now, I can’t access my account or be...
I signed up for a trial membership with Busuu to test out the language learning platform. Despite canceling the trial, they charged me for a full year and now show me as an active annual member. I never received an email notification about the trial ending, so this charge came as a surprise. I’ve be...
Busuu added a subscription to my account without my consent, and the fee was directly reflected on my bill. I never signed up for a paid membership, never agreed to any charges, and never used the service. This is completely unauthorized and feels like a deliberate attempt to profit from unsuspectin...
On October 30, 2025, at 5:09 p.m., while attempting to sign up for a mobile application, I received a message stating that a Busuu subscription had been started without my knowledge or consent. The message said that a $7 fee would be added to my phone bill and that the subscription would renew month...
On April 26, I purchased a subscription for the Busuu app. To my shock, I was charged twice on the same day. As soon as I noticed the double billing, I immediately canceled my subscription, but no refund has been issued. This experience with Busuu’s English learning app has been deeply frustrating. ...
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