1
Nur is completely dissatisfied with the result

Burger King Sent Incomplete Product Despite Extra Payment

Burger King Sent Incomplete Product Despite Extra Payment
Burger King Sent Incomplete Product Despite Extra Payment
Burger King Sent Incomplete Product Despite Extra Payment
September 18, 2023 9:50 pm
74

I recently placed an order at Burger King's Iskenderpasa Mahallesi Fatih location through Migros Yemek. I specifically asked for a bucket of fries. When the order arrived, I discovered that half of the bucket was empty. To resolve the issue, I contacted Migros' customer service. They informed me, much to my surprise, that they couldn't take any action because I had already consumed a portion of the product. I proposed two solutions after being frustrated by their response. I requested that they either send the remaining fries or refund the extra charge I had paid for the bucket. I explained that this was not the first time I had encountered such a problem. They did, however, reiterate that they couldn't help me because I had already consumed some of the product. It's disheartening to think that if I hadn't eaten the product and instead waited for their response, it might have gone to waste. This situation emphasizes the importance of better customer service and problem resolution.

September 19, 2023 3:39 pm (17 hours after complaint)

Dear Sir/Madam, Our customer has been contacted and the necessary information has been provided regarding the complaint numbered 26226020. We submit this for your information. Best regards, Burger King Customer Service www.burgerking.com.tr

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