I purchased a Burberry perfume, and the bottle has been leaking since the beginning. I contacted customer service and provided all the requested details via email. Despite emphasizing the urgency of the matter, I have been waiting for over a month with no clear response or resolution.
I specifically chose Sephora for this purchase to avoid such issues, yet the lack of support is unacceptable. If Burberry or Sephora does not address this promptly and offer a proper solution, I will be forced to take legal action to defend my rights. I expect immediate contact and resolution to this ongoing problem. Customers deserve better service and faster responses.
I purchased a Versace Eros perfume from Sephora's Buyaka store, but its scent doesn’t last even half an hour. I returned it to the store, and they assured me it would be examined. Two weeks later, I called Sephora, and they said the product was inspected, no issues were found, and they’d notify me w...
I recently purchased a Shiseido Zen perfume for ₺2600 from Sephora, expecting the authentic, long-lasting fragrance I’ve used before. However, the perfume I received smells noticeably different and loses its scent within 5 minutes of application. It’s unlike any genuine Shiseido Zen I’ve ever used. ...
I purchased a Yves Saint Laurent Beauty perfume from the official YSL store on the Trendyol app. Unfortunately, from the very first use, I noticed a major issue: the scent completely disappears almost immediately after spraying. For a luxury brand like YSL, this is extremely disappointing and unacce...
I purchased a 200ml bottle of Dior Sauvage, expecting the same quality as the 100ml version I previously used, but this one has no scent and doesn’t last at all! It fades almost instantly, making it feel like I sprayed nothing at all. I sent it to the company for inspection, and they responded by s...
I purchased a 30ml Yves Saint Laurent Beauty Libre Le Perfume, and though I didn’t open it right away, I started using it recently. Unfortunately, every time I spray it, it leaves noticeable stains on my white and light-colored clothes. I only realized that the perfume was the cause of these blotchy...
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