I got poor service from Burberry customer support, how to escalate?

Xolvie Resolution Specialist September 26, 2:54 pm

If Burberry's customer service didn't help you, the first thing you should do is ask for a supervisor or top advisor to be brought in on the case.

Burberry has service teams that are only responsible for that area, and insisting on escalation makes sure that your complaint isn't closed after the first contact.

If that doesn't work, you can try another official way to get in touch, like Burberry's corporate contact page or the phone numbers for their regional offices that are mentioned on Burberry.com.

To send a written complaint, email [email protected] with your case number and the word "Complaint Escalation" in the subject line.

Many people have shared their issues on this webpage and found resolutions. If you have one, feel free to reach out to Xolvie.

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