On 01/11/2024, I rented a car from Budget, and the next day, just a few hours before I was due to return it, the car began leaking water from the front. Although the temperature gauge stayed normal, I parked safely, checked the situation, and called the number provided. I explained the issue, noted there was no damage, and even mentioned the car appeared previously damaged due to misaligned headlights. The representative listed nearby service centers, but I clarified that since the car was faulty, Budget should handle the repair logistics, not me.
Despite this, they offered no replacement vehicle, and I had to unload my belongings and wait over an hour for a tow truck. When I asked about replacement transport, I was informed they don’t provide it for in-city breakdowns—only for out-of-city cases. They eventually towed the car, but follow-up was poor. Later, they even tried to charge my card for non-return of the vehicle, which was already in their possession. Days later, my deposit still hasn’t been refunded. I called Budget again, only to be told they were “waiting for the car to return from the service center.” Despite all this trouble, I’m left without my deposit and am extremely dissatisfied with the entire experience. Budget, please resolve this promptly and refund my deposit.
I rented a car from Budget for eight days, and the experience was a complete disappointment. The first vehicle, a Toyota Corolla, was fine on the first day since I didn’t drive it. However, on the second day, I noticed a strange noise from the front left tire when turning the steering wheel. I immed...
On February 16, 2025, I rented a Renault Clio from Budget’s airport branch. The next day, February 17, 2025, the car would not start. I immediately called roadside assistance, and after their inspection, they reset the warning light and got the car to start again. However, an hour later, the same is...
On September 11, 2024, I rented a car online from Budget, and during the rental process a deposit of €360.41 was charged. However, even after nearly a year, this deposit has not been refunded to me. I have contract number 137783505 related to the rental. I have contacted Budget customer service mult...
I rented a car from Budget on October 25, and while driving out of town, I received a “Low AdBlue” warning. After the message appeared multiple times, I looked up the issue and realized it could cause serious problems if left unresolved. I immediately called Budget’s customer service, and they advis...
During my overseas trip in June, the deposit for the car we rented from Budget has still not been refunded to my bank. When I contacted customer service about the process, I was told I would receive a response within two weeks. However, more than a month has passed and there is still no solution. To...
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