My Buderus boiler was malfunctioning, and the hot water stopped working. After attempting a reset with no success, I contacted the authorized service. They asked if the boiler had been cleaned, and since it hadn't, they advised me to get it cleaned before they could assist. I had the cleaning done, but the issue persisted.
When I called the service again, they told me there’s a 950₺ fee for them to inspect the boiler. I explained that I have a warranty and that the boiler is still malfunctioning. Despite this, they insisted on the fee, even though I just had the cleaning done three days ago. I am frustrated and expect a resolution under warranty.
I contacted Buderus service due to a water leak in my boiler. After inspection, they informed me that the internal tank needed to be replaced. They installed a part that wasn’t even brand new and charged me 18,960 TL, claiming it had a one-year warranty. Less than three weeks after the repair, the b...
I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nightmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boile...
In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, primarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr...
I paid ₺4715 for the routine maintenance of my Vaillant Eco Tec Pro boiler. After the maintenance, I started experiencing issues with water leaking from the flue. I contacted the service again to report the problem, but not only did they fail to fix the issue they caused, they also demanded an addit...
On Friday, December 20, our boiler malfunctioned, tripping the circuit breaker and emitting a burning smell, leaving it unusable. We reported the issue to Daikin’s authorized service the next morning, and the team finally arrived late that evening, diagnosing the problem as a burned-out fan, which w...
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