Buddy.ai gave wrong feedback in my session, how can I report and correct it?

If Buddy.ai gave wrong feedback during your session and you want to report and correct it;

Contact Buddy.ai Support;

• Explain that the feedback you received was incorrect or misleading
• Specify the lesson name, level, and exact step where the wrong feedback appeared
• Describe what you answered vs. what Buddy.ai marked as wrong/right
• Mention the date/time of the session
• Share your device type (iOS/Android) and app version
• Attach screenshots or screen recordings showing the incorrect feedback

Ask them to;

• Review the lesson logic or AI feedback for that specific step
• Confirm whether it’s a known content or AI evaluation issue
• Correct your progress or score if it was affected
• Fix or flag the lesson so other users don’t face the same issue
• Provide a ticket number and a timeline for correction

If the issue isn’t addressed or keeps repeating, share your experience and consider filing a complaint on Xolvie to push for a proper resolution.