I deposited Dogecoin into my wallet on BTCTurk, ensuring every step was correctly followed. Despite this, I cannot see the coins in my wallet or use them due to an issue on BTCTurk's end. My funds, worth $2100 at the time of deposit, have now decreased to $1700.
This situation has caused significant distress as I urgently needed the money to pay my rent and credit card bills. For three days, I’ve been unable to access my coins, my funds, or even receive a reasonable explanation.
BTCTurk claims they won’t cover my losses despite their error. Why should I suffer when I followed every step correctly? I demand immediate resolution and full reimbursement. I will continue to fight for my rights until justice is served. If you cannot provide reliable service, you should not operate in this field.
On December 19, 2024, at 8:15 AM, I transferred 3,323 Dogecoins from my Trust Wallet to my BTCTurk account using the Dogecoin network address. Initially, the transfer did not appear in my BTCTurk account for several hours. Later, I encountered a notice stating, "Deposits through the Dogecoin network...
It’s been four days and I still can’t access my BtcTurk account due to so-called "security measures." Every time I try to resolve the issue, I’m asked to submit documents. I’ve done that—multiple times. But they keep rejecting my submissions without giving a clear reason. Then they ask me to resubmi...
I’m in a serious financial crisis and BtcTurk is making things worse. I have ₺1,000,000 in debt and was counting on my BTC funds to get through this. When the BTC didn’t show up in my account, I contacted support. They told me to deposit more money to "fix the issue"—which I did, without hesitation....
I woke up to find my BTCTurk Bitcoin account emptied due to an unauthorized login. This was not my doing, yet BTCTurk refuses to take any responsibility and has denied my refund request. If this had happened at a bank, they would have at least acknowledged their mistake and investigated. But BTCTur...
On April 6 at 22:27, I experienced a serious issue with BtcTurk that resulted in the loss of my funds. I attempted a transaction but accidentally entered the wrong password, which I later confirmed by checking my notes. I thought the transaction had failed—and according to the email confirmation, it...
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