My baggage didn’t arrive after a Brussels Airlines flight, what’s the best way to track it and get help?

If your Brussels Airlines checked bag didn’t show up, the first crucial step is to report it immediately at the Brussels Airlines baggage desk or the airport’s Lost & Found before leaving the reclaim area; you’ll get a unique reference number which WorldTracer uses to track your luggage. Without this report (Property Irregularity Report), the airline usually can’t start a proper search or claim.

You can also file the missing baggage report online within 24 h of arrival if you missed doing it at the airport, and then check the tracking status with your reference number to see updates.

Most bags are found within a day or two and delivered to you once located; if it’s still missing after about 21 days, it’s officially considered lost and you can claim compensation and reimbursement by submitting receipts and documentation.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.