One year ago, we bought a Bosch refrigerator that developed rust on the door. The technician who came wiped it with a cloth, leaving huge scratches on the surface. When we called for another service, they claimed that the rust was not a manufacturer's defect and therefore not covered by the warranty. They even blamed the previous service for insufficient cleaning, making it our fault. Despite numerous attempts to communicate, they responded rudely and arrogantly, dismissing the issue as our own mistake. Seriously? Am I to blame for rust that appeared on a one-year-old fridge and the errors made by their own service? I absolutely do not recommend Bosch to anyone I know, and I will make sure to share this unfortunate experience everywhere. Dealing with Bosch has been nothing but REGRET!
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your application. For all your applications, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach out to us via the Customer Service page, we will get in touch with you immediately. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
My Bosch refrigerator saga began with a scratched door upon initial delivery. Despite a replacement, the second door also bore scratches. Following a third door change, initial wear and tear on the hinge area was observed, with the plastic flaking off. This issue eventually subsided with regular use...
I purchased a Bosch refrigerator six months ago, and the bottom section of the freezer started rusting and discoloring. I contacted Bosch service, and while they came to inspect it, their solution was to clean it with a detergent they provided. This only made the issue worse. When I called them bac...
When I bought my Bosch Inox refrigerator about two years ago, I was told to use Bosch's cleaning tool to keep the outside from rusting. They made it clear that the guarantee would not cover any rust that happened if I didn't do what they said. That's why I bought it and have only used it to clean th...
My Bosch refrigerator, which is still under warranty, is rusting, and despite the service technician confirming that it is not my fault, they refuse to replace it. They offer a costly door replacement while claiming that the rest of the door cannot be repaired and demanding additional payment. I've ...
Our Bosch Inox refrigerator, which we've used for 3 years, started rusting on both the top and bottom doors. Strangely enough, the warranty had expired just 6 days prior. We were out of town, and when we noticed the issue upon returning, I immediately called, but they said it was out of warranty. Fi...
Comments