I bought the Bosch fridge model KDN55NWF back in 2021 and went for a 7-year warranty just to feel more secure about it. Right from the first month, it began to have problems with dripping and cooling, so the service team swapped it out for a new one. But by early 2023, the new model started having the same issues. Even though the service technicians have come by 8-9 times and swapped out a part or two each time, they still haven't sorted out the problem. They took pictures of the dripping and freezing issues but didn’t do anything about it, and I never got any paperwork. The customer service team hasn't been very helpful, saying that the test results indicate everything is fine. I clarified that the tests were done while everything was running normally, not when it was leaking. The fridge is freezing all my food, and then it goes bad when it thaws out. During the last visit, a technician noticed a serious freezing problem. He mentioned he would reach out to the factory, but I never heard back from him. It’s November 2024, and we’re still dealing with the same problems. I'm really unhappy with how little support and resolution I've gotten from Bosch.
The Bosch refrigerator model KDN55NWF1N that I purchased in 2023 has been malfunctioning repeatedly despite still being under warranty. Shortly after purchase, it stopped cooling properly. When the service team inspected it, they stated it was a “factory defect,” replaced a part, and still demanded ...
I purchased a Bosch KGP86AWCON refrigerator on August 8, 2024, and it has had cooling and freezer issues since. We contacted the authorized service, and they came to install 3 monitoring devices inside the fridge. They instructed us to keep these devices in the fridge for 3 days. Although the thermo...
I bought a brand new Bosch KGN86AID2N refrigerator on September 28, 2023. It came with an invoice. Ever since it got here, there's been a problem with water building up in the vegetable drawer. When we reached out to the service, they told us that the unit has to be taken apart for repair because th...
I have a Bosch refrigerator with the serial number KGN76AW30N/08. In early February 2024, we reached out for assistance with a cooling issue. They arrived, identified a problem with the thermostat, and installed a new one, but unfortunately, the issue remained unresolved. We reached out once more, a...
I'm writing to say that I'm not happy with the technical service from Bosch Turkey. I bought a new Bosch fridge with the model number kgn76aif0n in August 2021. After only one year, the fridge broke down in November 2022, and the technical service replaced the compressor for free. But the fridge bro...
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