I booked a stay at Orbi City Batumi through Booking.com for the Bayram holiday. The reservation showed as paid at the property, but there was no payment option or confirmation screen on Booking.com.
When I arrived at Orbi City on the first day of my trip, I was shocked to learn that my reservation was not valid. The hotel staff told me that the booking was made through private individuals and provided only one phone number for contact. However, no one answered despite multiple calls.
Since my reservation was useless, Orbi City’s reception offered me a new room at an additional cost. I had no choice but to accept and pay again for my stay. I immediately contacted Booking.com via WhatsApp, but they refused to take responsibility for the issue.
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
On June 16, I paid 4,680.93 TL through "Booking.com" for a reservation at Saklı Doğa Çiftlik Hayatı Taş Evi for June 20-22. When we arrived at the facility on June 20, they said the room was occupied and they weren't aware of the reservation. As a result, we couldn't stay there from June 20-22 and t...
I booked a stay at Orbeliani Residence Hotel in Tbilisi through Booking.com for the dates March 1, 2025 – March 5, 2025, paying the full amount upfront. However, upon arrival, I was shocked to find that the hotel was completely closed. I immediately tried contacting Booking.com for assistance, but ...
I made a same-day reservation through Booking.com and, to confirm the details, I called the property directly. To my surprise, they told me the price listed on the site wasn’t accurate and said they would cancel my booking. Not only was this incredibly unprofessional, but I also couldn’t reach anyo...
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