I booked a 2-night stay on Chios Island through Booking.com about 1-1.5 months in advance for the Bayram holiday. A week before our vacation, my spouse fell and broke their ankle. Since it was only a week away, the free cancellation period had ended. However, considering the medical emergency, I decided to try my luck and informed Booking.com about my spouse's condition. They responded within 24 hours, stating they couldn’t reach the hotel and advised me to contact the hotel directly.
During this time, I reached out to the hotel via Instagram, WhatsApp, and email, sending the doctor’s report and X-ray images, but the hotel never responded. I informed Booking.com assistants about this issue, and they also confirmed that they couldn't reach the hotel. Why is a hotel that cannot be contacted listed on Booking.com? They couldn't reach the hotel for an entire week. I also filed a complaint with Booking.com, but they never responded.
This experience has left me frustrated and questioning the reliability of Booking.com when dealing with emergencies and unresponsive hotels.
Because of heavy snowfall, my flight was canceled and I couldn’t reach the hotel I had booked. It was completely out of my control—a force majeure situation. Despite this, Booking.com refuses to refund the amount I paid. I lost ₺2500 (roughly €250) for a room I never even stepped into. What’s worse...
I booked a hotel through Booking.com for December 27 to January 2. When I arrived at the hotel’s location on the reservation date, I was shocked to learn that the hotel had been sold long ago. The hotel staff told me to contact Booking.com to request a refund. Since then, I’ve been submitting compla...
I made a reservation through Booking.com for a hotel in Greece. I intended to book from July 28, 2024, to August 1, 2024, but mistakenly selected July 18, 2024, to August 1, 2024. I canceled within an hour of booking, expecting a full refund due to the free cancellation policy. However, only €21 was...
I made a hotel reservation in Cyprus through Booking.com, expecting a smooth process. However, when I tried to contact the hotel, I received no response. I then reached out to Booking.com, but they also failed to reply. After days of waiting, I suddenly received a cancellation notice—without any ex...
I had planned a trip to Skopje through Booking.com and booked a stay at Ohrid Sky Corner Hotel. Everything was in order until the day of departure. While at Sabiha Gökçen Airport, just before boarding, I suddenly experienced a serious health issue and had to be taken to the airport’s medical clinic ...
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