Booking.com Canceled My Athens Apartment and Left Me Paying More for a Worse Option


I had made a reservation with a payment option at City Apartment - Ben Laurel in Berlin. However, they abruptly canceled my booking, claiming it overlapped with Airbnb. In a rush, I had to spend an extra 10 EUR to book another accommodation through Booking.com. The Booking.com customer service assured me that the mistake made by the property would be compensated with a promotion of up to 25 EUR and an alternative arrangement. However, since then, no solution has been provided at all. (In the past six months, I have made 12 bookings through Booking.com. The details of the problematic reservation are as follows: confirmation: 3016478889, pin: 3369, accommodation name: City Apartment - Ben Laurel, location: Prenzlaurel Allee 222, Berlin 10403, Germany, check-in: 10.06.2023, check-out: 11.06.2023, email: ke***[email protected])


On February 4, 2025, I booked a room at Grand Hostel Berlin Classic through Booking.com for March 6-8, 2025. Initially, I reserved a Double Room with a Shared Bathroom for 6,143₺, but within the first hour, I upgraded to a Double Room with a Private Bathroom by paying an additional 1,151₺, as per Bo...
I made a 3-night prepaid reservation at Urban Rooms via Booking.com (Reservation ID: 4675044761). After checking in and staying one night, I woke up to an email stating that my reservation had been canceled without my knowledge or consent. When I checked the Booking.com app, it also showed that my r...

I made a hotel reservation on Booking.com two months in advance for my trip to Koh Phangan, Thailand. Despite my careful planning, in 2023, my hotel was cancelled on the day of arrival without my consent, forcing me to spend the entire day searching for alternative accommodations. Now in 2025, Janu...
I booked the Kryopigihome 1 apartment through Booking.com for 4 nights, from September 5 to September 9, and paid the full amount online. Today, September 3, just two days before my stay, I received an abrupt message: "Your reservation has been canceled." I contacted the property owner, and she expl...








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