Booking.com Costumer Service Problem

Kemal
Booking.com
June 30, 2023 9:16 PM268

I had made a reservation with a payment option at City Apartment - Ben Laurel in Berlin. However, they abruptly canceled my booking, claiming it overlapped with Airbnb. In a rush, I had to spend an extra 10 EUR to book another accommodation through Booking.com. The Booking.com customer service assured me that the mistake made by the property would be compensated with a promotion of up to 25 EUR and an alternative arrangement. However, since then, no solution has been provided at all. (In the past six months, I have made 12 bookings through Booking.com. The details of the problematic reservation are as follows: confirmation: 3016478889, pin: 3369, accommodation name: City Apartment - Ben Laurel, location: Prenzlaurel Allee 222, Berlin 10403, Germany, check-in: 10.06.2023, check-out: 11.06.2023, email: ke***[email protected])

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