Booking.com Cancelled My Prepaid Hotel at the Last Minute in Amsterdam

I had a prepaid reservation through Booking.com at Hotel Hortus in Amsterdam for Saturday, January 31, 2026, with reservation number 6899066513. I had paid for the hotel weeks in advance, but the reservation was canceled at the last minute, leaving me without a hotel in one of the world’s most tourist-heavy cities on a Saturday.

I called Booking.com customer service multiple times and spent hours on the phone trying to resolve the issue. Eventually, they sent me a few hotel suggestions by email. However, the hotel I originally booked cost €89.90, while one of the hotels they suggested was around €130. I informed them that Booking.com should cover the price difference.

After that, they sent me an email confirming that they would reimburse the price difference and asked me to reply to that email with the invoice from the new hotel so the remaining amount could be paid. Even though I sent them the invoice as requested, I never received any response, and there has been no progress regarding the payment.

Not only did the last-minute cancellation ruin my travel plans, but they also failed to follow through on the compensation they promised to resolve the inconvenience. I request that the price difference be paid to me as soon as possible, as promised, and that I receive a clear written explanation regarding the issue and the delay.