I ordered several products from Bobbi Brown, including the Blushing Peach eye shadow stick. When my package arrived, I was shocked to find that the eye shadow stick was completely empty. The outer packaging was intact, and the product was sealed, but when I twisted the stick open, there was absolutely nothing inside—no product at all. It’s extremely frustrating to receive what is essentially an empty tube after paying full price for it.
Naturally, I reached out to Bobbi Brown’s customer service team expecting a prompt resolution, but I was met with indifference. Their lack of urgency and empathy really disappointed me. I was not offered a replacement or refund right away, and it felt like my concern wasn’t taken seriously at all.
This is not what I expected from a brand like Bobbi Brown. I trusted their name and quality, but now I’m left questioning that trust. I urge Bobbi Brown to fix this issue immediately and improve their customer support. Customers deserve better than to pay for empty products and receive cold responses when seeking help.
Around two months ago, I purchased an eyeshadow stick from Bobbi Brown’s official website. To my disappointment, within less than a month of use, the product showed serious quality issues. Despite handling it with care, the stick broke easily and slid out of its packaging, making it unusable. This ...
I’ve always trusted Bobbi Brown blushes, so when my previous one was running low, I decided to buy a backup in advance before prices went up. Unfortunately, that was a mistake. Since I trusted the brand, I didn’t think to inspect the product when it arrived; I simply stored it away. When my old blus...
Bobbi Brown sent me a faulty product - an eyebrow pencil without a tip, making it completely useless. I reached out to customer service and they told me to send a video showing the problem. I did it right away. Sorry, but I haven't received a reply yet. I've called multiple times, but the represent...
I purchased a Vinyl Lipstick from Maybelline New York, and I’m extremely disappointed with what I received. When I opened the product, there was no actual lipstick inside—just a bit of clear gloss-like residue that didn’t provide any color. Even worse, the applicator brush was completely dry, as if ...
On July 28, 2025, I placed an order for a lipstick from Bobbi Brown’s official website (Order No: 6880853499). Despite more than 20 business days passing, my order has still not been shipped. I paid by credit card, with the total amount falling between 1,800–2,000 TL. What frustrates me most is tha...
Comments