I've been having a tough time trying to make my pension payments, but the customer service peeps aren't being very helpful, I called them a bunch of times to cancel the contract because I was having trouble paying, but they still said yes. Then, the next day they called me and were like, "Hey, why did you want to cancel?" I told them I couldn't keep working with them 'cause I couldn't pay but they didn't care and just made empty promises. So, to fix the problem, I just went ahead and opened up a new private pension account with a different company that's been hassle-free. But man, BNP has been giving me a hard time for 7 years with all this communication stuff. Today, I'm so annoyed and feeling ditched after trying to reach a customer rep multiple times. I totally gave up my time and work to chase after BNP, begging them to take my payment. Dude, don't work with BNP. I've been wronged and tried to leave so many times, but they keep calling and saying they'll make things better. But honestly, they're still treating us regular payment makers like crap, just like they did 7 years ago.
Garanti Bank's credit card debt restructuring customer service is a complete mess. My card is 7 days overdue, and I haven’t made a payment yet. I want to restructure my debt in line with the new law and the BDDK’s decision, but I can’t reach anyone to assist me. The customer representative gives a n...
Today, while checking my Garanti BBVA credit card statement, I noticed an annual membership fee had been deducted. Normally, I don't check my statements, but I saw this by chance. I was informed that my salary customer status had been canceled. I receive my pension here and have a 3-year commitment,...
I no longer have access to my old phone number, which has made it impossible for me to use my account or update my information. Whenever I try to contact the bank for help, I'm met with customer service representatives who respond in a dismissive, almost mocking tone—redirecting me in circles instea...
such a nightmare trying to cancel my Vodafone line for the past 3 weeks. Every time I call customer service, they promise to cancel it, but the cancellation just doesn't seem to go through. They keep charging me for the service that I don't even want! I've lost count of how many times I've tried to ...
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