Garanti Bank's credit card debt restructuring customer service is a complete mess. My card is 7 days overdue, and I haven’t made a payment yet. I want to restructure my debt in line with the new law and the BDDK’s decision, but I can’t reach anyone to assist me. The customer representative gives a number, but it leads to a voice response system that just loops through automated messages and hangs up. I’ve never experienced anything like this with any other bank. People always spoke negatively about Garanti, and I used to defend it, saying, “No, it’s not that kind of bank,” but now I see they were absolutely right. It feels like they are deliberately avoiding communication, working with external law firms to rack up interest and push people into legal trouble. I will report my complaints to the appropriate authorities.
Garanti Bank used my overdraft account to pay my overdue credit card debt without my permission, leaving my account in the negative. I had planned to restructure my credit card debt, but now I am unable to proceed due to this transaction conducted without my knowledge. There are two main issues here...
The customer service I received from Garanti Bank was absolutely terrible, been an absolute nightmare attempting to get in touch with their customer service department for the past few weeks. even contacting their customer service has been a tremendous challenge for me. There is no clear way to na...
I want to share my experience with Garanti BBVA. I have been a customer of this bank for several years and always adhered to payment deadlines for my loans. Last year, because I was two days late on my credit card loan payment, they restricted several features, such as cash withdrawals and money tra...
I contacted Garanti Bank’s customer service about my overdue payments, and they recommended restructuring my debt considering my financial situation back then. I wanted to know if I could use my credit card again once I completely paid off the restructured debt. The rep told me that as soon as I pai...
I reached out to Garanti Bank to rectify an issue with a money transfer that didn't go as planned. We went to the location and finished all the required tasks. They were supposed to get back to us, but we didn't hear anything at all. The person receiving the transferred funds is also a customer of G...
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