BNESIM charged me twice—how can I request a refund?

If BNESIM charged you twice for the same purchase and you want a refund,

Check the payments first;

• Verify:
– The two charge amounts and dates
– Your BNESIM order or transaction details
– Whether both charges were completed or one is only pending
– Whether both payments relate to the same eSIM or data plan

Gather evidence;

• Save screenshots showing:
– Both charges
– Your order confirmation
– Your eSIM or plan details
– The transaction IDs or payment receipts

Contact BNESIM Support and explain that you were charged twice.

• Request:
– A refund for the duplicate charge
– Confirmation that only one payment was retained
– A refund reference or confirmation

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.