Bloominto Refund Request With Cancelation

I purchased the Bloominto Memory plan v2 from UAB Dreamfin on 8 August, paying a total of $39.99. The payment was taken via my PayPal Debit Mastercard, with backup card VISA ending 3384 and Transaction ID 52U681451N0451801. The order was made under the name Pamela Mart** with the email address pjim**@gmail.com. Despite the payment being successfully charged, I have not received the memory book/service I paid for, and I have not been provided with any usable product or delivery so far. I also could not find any clear option to request a refund through your channels. I request that the payment for this order be fully refunded to me as soon as possible, or that my order be properly delivered without further delay. I also ask for clear information on the status of my order and what went wrong in this process.