SuperStep Denies Warranty on Torn Crocs Echo Clogs After 6 Months of Indoor Use
I have been using the men's Crocs Echo Clogs I purchased from the SuperStep website intermittently for about 6 months, exclusively indoors at a hospital. Despite this light use, a tear developed on the upper part of the clog, and I sent the product in for inspection.
The inspection resulted in a completely formality-driven rejection, vaguely blaming "user error." I am someone who wears these clogs daily on flat surfaces; I do not climb mountains in them, nor have I subjected them to heavy wear and tear. Therefore, attributing this issue to user error is both illogical and an unfair approach that leaves me victimized as a consumer.
I demand that a product that tears this quickly under normal use be classified as defective, and I request a resolution in the form of a replacement or a full refund.
I am sending the torn part of the product.
Sup919868, this is also the SuperStep review number we got last year, but it's being used in the hospital. My spouse has another one, meaning they used it for at most 5-6 months and has 10 shifts per month.
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