On January 2, 2026, I purchased a pair of “chunky sole sneakers” through the Zara mobile app and paid approximately $37. I used the shoes actively for no more than 25 days; however, within this short period, cracks developed in the soles of both shoes. I do not consider it acceptable for both soles to split like this within just 20–25 days under normal use.
I have not yet contacted customer service or taken the product to a store. With this complaint, I request that the issue be reviewed and that the shoes be evaluated as having a manufacturing defect. Given the level of damage in such a short time, my primary request is a full refund of the $37 I paid.
I ask that my inconvenience be resolved and that I be informed regarding my refund request.
Hello. A few years ago, I bought a pair of Zara sneakers that I didn’t wear right away—they stayed in my closet, practically untouched. I finally wore them last season without any issues and really liked them. However, when I put them on again this season, I was shocked to find a massive split in th...
On November 27, 2025, I placed an order through the Zara mobile app consisting of 13 discounted items, under order number 5399*99. Out of this order, totaling approximately $377, only one item was shipped on November 28, 2025, and delivered on December 1, 2025. The remaining 12 items were canceled w...
On February 16, I purchased a pair of suede, thin-heeled boots (size 39, taupe gray, ref. no: 2004/610) from Zara’s online store. Today, I wore the product for the first time, and within just 10 minutes—while I was sitting—the heel broke. A product breaking in this way on first use is both a seriou...
I purchased a pair of shoes from Zara’s online store on [purchase date], paying ₺[amount]. From the very first wear, these shoes caused severe discomfort. Despite only walking a short 10-minute distance, the shoes injured my feet so badly that they blistered and swelled, making it impossible to cont...
I purchased a pair of pants from Zara’s online store on January 21, 2025, and received the delivery on January 23. Upon opening the package, I discovered that the pants were completely defective, with loose threads and visible fabric pulls. This isn’t the first time I’ve encountered such an issue w...
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