Refund My Money From BinBin
In June, while I was in Istanbul, I downloaded the BinBin application and started the process of verifying my account with my passport. During this period I did not use any scooters or rides. After about 10 days I returned to Algeria. When I opened the BinBin app again from my home country, I saw that my balance in the wallet had completely disappeared and was shown as 0. In my transaction history, there are only two top-up operations dated 12 June 2026, one for ₺40 via a gift code and one for ₺200 via credit card. Apart from these, there is no record of any ride, payment or other spending that could explain the disappearance of my balance, and I did not receive any notification, explanation or invoice from BinBin regarding any use or deduction. I request that my account and wallet transactions be urgently examined, that the unjustly deducted total amount of my balance be fully refunded to my card or BinBin wallet, and I am ready to share my external payment transaction records as additional evidence if needed. I also request to be informed in writing about how this situation occurred. I expect this issue to be resolved as soon as possible.
