When I checked my M** wallet in 2021, I discovered that my balance of 26 BNB was completely gone.
When I logged in again in June 2025, I saw that my funds were still missing. I have always implemented security measures such as strong passwords and external drive backups, yet this loss still occurred.
After the incident, I contacted both Binance and M** customer service. However, my communications with the M** support team produced no results. Binance, on the other hand, redirected responsibility to M**. I was unable to receive any satisfactory resolution from either platform.
I have complete records of my wallet address and transaction history and can provide them if necessary.
Wallet address: 0x6fe337231Cc3Fe2643**D9D1E08c3
I request that my loss of 26 BNB be compensated by Binance and that this matter be thoroughly investigated.
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