I bought a 7-day plan from the BetterMe app, but unauthorized charges of 16 and 285 lira were deducted from my account without my knowledge. Today, at 11:45 a.m., an additional 500 lira was deducted from my account without my knowledge. I am unpleased with the app and demand a refund of my money immediately. I tried emailing the customer service team, but their responses were unhelpful, and I was unable to cancel my account. I desperately request a refund and cancellation of my subscription from the app developers. Such unauthorized charges are unacceptable, and as a consumer, I have the right to demand that this matter be resolved as soon as possible. This experience has caused me significant inconvenience and financial loss, and I highly advise BetterMe to improve its customer service and refund policies in the future to avoid similar incidents.
I purchased a single trial package from BetterMe for what was supposed to be ₺169.90, but I was immediately charged ₺179, which was already suspicious. Even more shocking, I later discovered that BetterMe continued to charge my credit card every month without my permission—₺350 in April, ₺420 in May...
I recently checked my credit card statement and found an unauthorized charge of ₺770 from BetterMe at 2:30 AM. This charge happened without my consent or knowledge, and I didn’t even have an active membership. Previously, I was also charged over ₺700 without clear reason right after signing up, but ...
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