Unauthorized Charge by BetterMe

Mustafa · 2023-03-25T22:08:03+03:00

I recently discovered that the Betterme app charged my credit card without my permission. Despite the fact that I purchased a trial package a month ago, they withdrew funds from my account despite the fact that I had not requested any additional services. I did not authorize any additional payments, and I demand that they cancel the subscription and immediately refund my money. It is unacceptable for them to charge me without my permission, and I will not tolerate such conduct. I contacted their customer service team and explained the situation, but no clear solution or response was provided. This unauthorized payment will not be tolerated, and I will take appropriate action if necessary. I want my money back.

BetterMe

Hello! Thank you for sharing your main concern with us. I believe we have a solution for you. Could you please send us an email at [email protected] and mention that you have filed a complaint on Sikayetvar? Alternatively, provide us with your email address. We will do our best to assist you. Best regards, BetterMe Team

BetterMe

Hello! Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe