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I Face Ongoing Charges from BetterMe Despite Canceling My Subscription

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Ecem
BetterMe
August 11, 2025 4:14 pm
64

I want to report a serious subscription cancellation issue with the BetterMe app. Two months ago, I canceled my subscription through the app and also sent an email to customer service to confirm the cancellation. Despite following every step correctly, BetterMe has continued charging my credit card ₺350 each month, totaling ₺700 so far, and the charges are still ongoing.

I used my registered email address (****@gmail.com) for all communications but have received no response, and my subscription has not been terminated. My subscription was originally purchased via the iOS platform.

I am requesting a full refund of all unauthorized charges and the immediate termination of my subscription to prevent any further payments. This issue needs urgent resolution.

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BetterMe
August 14, 2025 8:28 pm (3 days after complaint)
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