Despite canceling my BetterMe app subscription via Google Play Store in March, I was charged ₺350 today on my credit card. I verified that the subscription is no longer active — it does not appear under my active subscriptions, and I clearly remember canceling it months ago.
There is no way to reach BetterMe customer support directly, which makes this situation even more frustrating. I am now forced to report the issue through public channels.
This is a serious breach of consumer trust. The fact that a canceled subscription continues to bill me without my consent is both unacceptable and potentially illegal.
I demand the following immediately:
A full refund of the ₺350 charged today
A complete and permanent cancellation of any residual or ghost subscription
Written confirmation that no further charges will be made
If this issue is not resolved promptly, I will not hesitate to file a formal complaint with my bank, consumer protection agencies, and take legal action if necessary.
Consumers should not be penalized for using legitimate cancellation methods like Google Play. I expect a swift resolution and a refund without further delay.
Despite canceling my BetterMe subscription, ₺350 was withdrawn from my account today—completely without my permission. I tried logging into the app to check the subscription status, but I can’t even access my account. It won’t let me log in, and when I request a password reset email, nothing arrives...
I canceled my BetterMe subscription months ago, yet ₺699 was recently charged to my account. The subscription doesn’t even appear in my Google subscriptions, making it impossible to manage or confirm. I emailed BetterMe support to address the issue, but they haven’t responded. To prevent further un...
I want to report a serious subscription cancellation issue with the BetterMe app. Two months ago, I canceled my subscription through the app and also sent an email to customer service to confirm the cancellation. Despite following every step correctly, BetterMe has continued charging my credit card ...
I have never used the BetterMe app, yet since April, my credit card has been charged twice every month through Google Play Store — ₺420 and ₺320 — totaling about ₺740 per month. So far, I have been charged approximately ₺3,600 without my consent. I attempted to cancel the subscription, but no releva...
I downloaded the BetterMe app and initially used it for a short period. Despite canceling the subscription and removing my permission, I later discovered that my payment card was left saved in the app without my consent. Worse, a new subscription fee of ₺350 was charged to my card without my authori...
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