BetterMe Withdrew Money From My Card Without My Knowledge After Cancelation

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May 26, 2023 8:40 am
463

I signed up for a monthly membership in January but quickly canceled it. Hey, I paid for January but now in May, my card got charged $15.14. What's up with that? So get this, even though I canceled my membership, these guys went ahead and took money from my card without telling me, like two months later. Can you believe it? I need to struglle to get that money now, without any hassle, plzz, can I please get a refund for this charge? If this doesn't get sorted out, I might have to take legal action. So, back in January, I was like "why not?" and signed up for this service that I had to pay for every month. But, I used the service for a month and then decided to cancel my membership. I did what I had to do to cancel and got a message saying my subscription was cancelled. I figured that would be it. They can't just do that to us as customers.

May 26, 2023 12:54 pm (4 hours after complaint)

Hello! We are very sorry that you encountered this issue - we never want to leave such a negative first impression. Please contact us as soon as possible. Best regards, The BetterMe Team

March 03, 2024 5:35 pm
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Sultana
Sultana

I am having hte same issue. Any updates to far?

What do you think?

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