Cancel My Subscription BetterMe!! It was One-time Trial

June
December 12, 2023 1:29 PM3,518

I was expecting a one-time trial membership, but now getting charged monthly without my knowledge or consent. having trouble finding any way to get in touch with someone for help after trying to cancel the membership via the app without success. Please immediately cancel my membership and stop charging my card. I am formally requesting this. otherwise, I will be forced to resort to legal action in order to safeguard my consumer rights.please I have to get it canceled

1 Support
February 29, 2024 1:02 PM (2 months after complaint)

Hello! Thank you for your feedback. Sounds like you weren't aware your plan was a subscription. However, ALL the details are displayed on the checkout page. We also send a confirmation email to users after the purchase. And it's necessary to cancel the subscription if you decide not to continue. We will show you ALL these details and provide you with a solution. Kind regards, Team BetterMe

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