Even After Cancellation, BetterMe Continues to Charge You
I canceled my membership with BetterMe, but they have kept taking money from my card every month for the past two months. I want my money back right now. Why am I still being charged for a membership that I'm not using? What kind of situation is this? I can't find any phone number or email to contact the company, but the deductions keep happening.
Hello! BetterMe is a subscription-based product. All subscription information, including billing cycle, trial, post-trial price, renewal terms, etc., is provided before the purchase (on the plan selection page and payment page) and after the purchase (payment confirmation email). The subscription renewal process can be canceled manually via the BetterMe app > More > Manage Subscription or through the company's web resources. A successfully canceled subscription cannot be renewed. We are pleased to double-check your situation and assist you. Please contact us directly and provide us with a screenshot of your review. Alternatively, please add your 7-digit reference number to this review so we can find your case in our database. We are happy to assist you. Sincerely, The BetterMe Team
Hello! We are willing to assist every user with any request and will be happy to provide you with all the information regarding the situation. Please check your inbox and respond when you have a free moment. Best regards, The BetterMe Team
Hello! The subscription renewal can be canceled manually Via the betterme app > More > Manage subscription or Via the company's web resources. A successfully canceled subscription cannot be renewed. Please provide us with a screenshot or ıd of your review, or provide us with the 7-digit ıd of your request if you have already contacted us, and we'll do our best to give you the most effective solution to your concern. Kind regards, Team Betterme
