I purchased a subscription to the BetterMe app through the App Store. After deleting the app from my phone, I assumed the subscription had been canceled and stopped using it. However, when I checked my Yapı Kredi Bank credit card statement yesterday, I noticed that charges were still being made without my knowledge or approval. A total of $55 was charged to my card—$32 and $23 in two separate transactions.
Even though I had deleted the app and believed the subscription was canceled, I do not find it acceptable that my card was charged without any notification. I have also been unable to find a clear phone number or communication channel to contact BetterMe or Apple customer service, so I cannot resolve the issue on my own. I have my credit card statements and screenshots of the charges and can provide them if needed.
I request that all amounts wrongfully charged so far be refunded to my credit card and that I receive clear confirmation that my BetterMe subscription has been fully canceled through Apple.
On March 18, 2023, I purchased a one-month subscription to the BetterMe app. However, I was dissatisfied with the service and promptly canceled my subscription. Despite the cancellation, I discovered today that ₺234.82 was charged to my credit card at 01:07, and this has been happening monthly. Thi...
Last year, I subscribed to the BetterMe mobile app through the App Store, but after a few months I canceled the subscription through the same platform. Currently, BetterMe does not appear in my active subscriptions list. However, since September 15, 2024, I have noticed that ₺350 has been charged ev...
In December 2023, I purchased a 1-month paid trial subscription from the BetterMe app. After using it only a few times in the first month, I deleted the app from my phone and never used the subscription again. However, despite deleting the app, QNB Finansbank has continued to charge my credit card ₺...
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