ID:23420544

BetterMe overcharged me

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Yağmur
BetterMe
January 02, 2023 9:26 pm
66

When I first decided to sign up for BetterMe, I thought it was a great way to take positive steps towards improving my physical health and achieving my weight loss goals. After one month of use, however, I realized that the program was not meeting my needs and wanted to cancel my membership. Despite numerous attempts, it has been impossible for me to do so. In fact, despite officially canceling my subscription at the end of the first month, I have now been charged a full annual membership fee for the second month in a row! It's really frustrating because I've paid for something that I'm not using and can't seem to stop paying for – it's like throwing money away! Worse, trying to get through their customer service is an absolute nightmare – after being sent around in circles on different pages, there never seems to be an end result. If somebody could please help me cancel my subscription and receive a refund that would be amazing!

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BetterMe
January 07, 2023 3:58 pm (4 days after complaint)
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BetterMe
January 10, 2023 10:07 pm

Hello! We still haven't received a response from you. If you still need assistance, please contact us at T***@****.World or provide us with your email address so we can reach out to you and assist you with your request. Best regards, The betterme Team

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