I downloaded the BetterMe app about 6–7 months ago, tried it briefly, and decided it wasn’t for me. I stopped using it completely and assumed that was the end of it. However, I just found out that they’ve been charging my credit card every month without my knowledge or consent.
What’s even more frustrating is that there’s no clear way to cancel the subscription. I’ve searched through the app and the website, and there’s no visible cancellation option. I’ve tried to contact customer support multiple times and received no response whatsoever. This feels incredibly dishonest and exploitative.
I demand an immediate cancellation of any subscription linked to my account and a full refund for all unauthorized charges. BetterMe needs to take accountability and offer users a transparent, easy way to opt out.
I’m very frustrated with the BetterMe app. I originally downloaded it just to try a one-month exercise program and paid for that single month. I didn’t use the program after that, and I definitely didn’t authorize any ongoing subscription. But I recently discovered that BetterMe has been continuousl...
I signed up for a one-month subscription with BetterMe, thinking it would end automatically once the month was over. To my surprise, I recently discovered that they’ve been charging me every month without my knowledge—for a subscription I never authorized to continue. I tried to cancel it through th...
In April, I signed up for a 1-month subscription on the BetterMe app to try it out. I didn’t like the app at all, so I deleted it immediately after the first month—assuming the subscription would end. I never approved any recurring payments. However, I just realized that BetterMe has been charging ...
I recently discovered that BetterMe has been charging me every month without my knowledge or consent, even though I never subscribed to any membership...
I’m experiencing serious issues with BetterMe regarding unauthorized charges and membership cancellation. Despite multiple attempts, I’ve been unable to cancel my subscription, and the company continues to charge my card without my explicit permission. Every month, I see a payment deducted, even th...
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