I subscribed to the BetterMe mobile app for a 3-month membership. Even though the subscription period has ended, the app continues to charge my bank account.
I’ve forgotten my account password and tried resetting it using the "Forgot Password" option, but I haven’t received the password reset email. Without access to my account, I’m unable to cancel the subscription.
I urgently request assistance in canceling my subscription and stopping these unauthorized charges. If this issue isn’t resolved promptly, I will file a formal complaint. My registered email address is f****[email protected]. BetterMe, please address this issue immediately and ensure better support for your users in similar situations.
I am very frustrated with the BetterMe app. For the past three days, I have been trying to cancel my subscription, but the cancellation option in the app simply does not work. Because I was unable to cancel in time, the app has already charged my account again without my consent. My subscription is...
On 2025-07-02, I noticed that the BetterMe app has been charging my card for several months despite canceling my subscription shortly after purchasing a one-month plan. I initially subscribed for one month, paid for it, and canceled promptly to avoid further charges. However, despite having no activ...
I am very frustrated with the BetterMe app, which has been charging me every single month for over a year, despite canceling my subscription long ago....
I canceled my BetterMe subscription, yet the app continues to charge my card every month. This issue has persisted, and once again, I was charged this month. Due to these unauthorized charges, I had to cancel my card, which is incredibly frustrating and inconvenient. I demand a full refund for all ...
Comments