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BetterMe Still Charges Monthly Despite Cancelled Subscription—Requesting Refund

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Seda
BetterMe
November 25, 2024 2:00 pm
138

I canceled my BetterMe subscription, yet the app continues to charge my card every month. This issue has persisted, and once again, I was charged this month. Due to these unauthorized charges, I had to cancel my card, which is incredibly frustrating and inconvenient.

I demand a full refund for all charges made after my subscription was canceled. BetterMe needs to address this issue and stop charging me for a service I no longer use. If this problem is not resolved promptly, I will file a formal complaint against the company. Please respect your users and ensure proper subscription management to avoid such issues in the future.

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BetterMe
December 04, 2024 3:09 pm (9 days after complaint)

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. Our team has already reached you via email. Please, check your mailbox. We would need a few more details for further assistance. Kind regards, team BetterMe

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